FAQ’s


Select the StyleSelect the Personalised Star Chart Map Art you would like

Add Personalised DetailsAdd your time, location and date when prompted and choose the size, colours and font you would like and if needed

We create a proofWe will email you a proof within two business days or less, usually 24 hours, you can then request any tweaks to the design such as colour and words until your 100% happy with it

We Print your ArtOnce you have approved your proof we will print and dispatch your artwork usually within 3 to 4 business days

ORDERING PROCESS

Yes, we will create a proof for you to review and approve within 2 working days of receiving payment for the order, usually less than 24 hours. Changes such as colours, tweaking the layout, adding or removing words etc can be made on your request until you are 100% happy with the design. We will then print your Star Map art. Allow up to 1 business day per set of requested changes although the usual turnaround time is usually a lot less.
Absolutely, changes such as colours, tweaking the layout, adding or removing words etc can be made on your request until you are 100% happy with the design. We will then print your art. Allow up to 1 business day per set of requested changes although the usual turnaround time is usually a lot less.
We have a standard price structure for all personalised canvas prints with text sold on this website, it can be seen here, this price includes the custom creation of your personalised artwork, emailed proofs whenever changes are requested. If you would like us to create a new design that you have seen elsewhere we will usually be able to do this but depending on the complexity there may be a surcharge. Feel free to email us with an example of what you’d like created if its not seen on our site.
We don’t send the invoice with the artwork that’s all as the majority of the Personalised Prints Australia art gifts and it would ruin the surprise a bit if we include an invoice with the price paid.
Don’t worry at all, feel free to email us via the contact form here and just state your name or order number along with the changes you would like to make and we will just simply make a correction when we design the artwork, even if we missed your email at first you’re always welcome to request changes to the proof afterwards.
Sure, you are more than welcome to pop by our studio here in Noosaville, Queensland to pick it up, just feel free to write in the notes that you would like to pick it up and we will let you know when it’s ready
Once an order has been placed we will aim to have a proof emailed for your approval within 2 working days, after this proof has been approved we can usually print and dispatch the order within 2 days. Here are some delivery times for Australian cities; Sydney & Brisbane: 1-2 days Melbourne: 2-4 days Adelaide: 3-5 days Perth: 4-8 days Darwin: 5-8 days
Payments can be made on the website via credit card with a secure and well-trusted online payment processor. All major debit and credit cards are accepted.
We will happily offer a refund of your payment excluding the $50 design fee, this will be paid within 24 hours in the unlikely event that a request should be made however we would prefer to make proof changes until our customers are 100% happy with the final product.
Yes, we are based in Noosaville, Queensland, Australia, or Australian orders will be printed in our studio here with plenty of TLC Applied to ensure the highest possible quality Word Art Print

QUALITY

Very, we are the greenest canvas prints company in Australia by a longshot, every effort is made to minimise our footprint on the planet, we use 100% cotton canvas (no polycotton plastics), sustainable plantation pine moulding, acid-free art papers, water-based inks and for every sale we plant one tree in cooperation with the charity One Tree Planted.
To get the best results you need to use the best tools. This is particularly important when it comes to selecting a printer and inks. We use the best quality art printers. We always use genuine archival Canon Lucia 12 colour inks. These are considered by many to be the best in the marketplace and the proof is in the pudding when you see the strong, vibrant colours that leap off of the canvas. We use a number of Printers depending on the size and style of art needed. Canon IPF 6000 (60Inch wide) IPF 4000 (44inch wide) Epson 11880 Epson 9900 Epson 7900 Roland vsi540 Be warned, large retailers and commercial printers rarely use pigment inks, usually settling for the cheaper quality inks from China. The result is a duller finish, lack of colour definition and rapid fading, it is ALWAYS worth paying that little bit more to ensure you get quality that will stay looking great in years to come. Canvas Print Quality

 Stretched Canvas Prints

We print our Stretched Canvas Prints (giclee canvas prints) on 100% cotton 390gsm  canvas. We only use the best quality canvas with our canvases being carefully selected and imported to provide the best surface for our prints. The 100% cotton canvas is of the very highest quality and made to last.

cotton canvas printPolycotton VS 100% Cotton Canvas

The 100% cotton gives the canvas a nice texture and what is often described as ‘personality’ that helps the colours to jump out, when people think of canvas 100% cotton is what they normally think of, most paintings in galleries are cotton canvas. The downfall of cotton is that there is a slight variation between each print in terms of shade and colours however we think this adds character to each artwork and the canvas ALWAYS looks great! The Poly-Cotton canvas is said to last a little longer (70 years instead of 60!), and is a little thicker and heavier at 430gsm, it has a much smoother texture but some printers prefer it as its cheaper and also more consistent is getting exactly the same tones on eveStretched Canvas Printsry print. We prefer the texture and authentic look of the cotton and use it as the default but will happily print on either according to our customer's preference. Canvas is measured in GSM, which stands for grams per square metre. The rule of thumb is the higher the GSM, the better the quality as it means you get a thicker more durable canvas that can absorb more ink and laminate. While many department stores and other providers print on anything down to 150gsm, here at Blue Horizon Prints we offer our customers nothing less than 390 GSM and often up to 430gsm! Ask other providers if they offer that!
We print on a Neopost Premium Lustre 260gsm paper as standard. We also do offer the option for an upgrade if you contact us, changing to an archival textured MOAB rag paper, 260gm, it costs an additional 6% on top of the lustre paper prices.
Due to increased overseas demand for artwork combined with increasing International delivery costs are printed internationally. We have printing facilities across the globe, Western European orders printed in the Netherlands, US and Canadian orders are printed in Canada and Asian orders outside of Australia are printed in India. We do however maintain extremely high quality for all of our orders such as using premium grade inks and 100% cotton canvas along with market-leading printing technology. We stand by the quality of our products irrespective of where they printed, the quality will be the same.
The canvas prints have been independently lab tested by companies such as Kodak and Epson to last up to 75 years as long as they are out of direct ultraviolet light. To further ensure the longevity of your print the lamination we add further protects your art against UV light, moisture, cracking and general wear and tear, you should expect your print to last well into the next century! Visiting our products and services page for more information. Canvas Printing Brisbane.
We offer 4 colours of Frame as standard, they are Black, White & Mahogany, then each 30mm Framed Print comes with a Card Mat. We print on the premium quality, award-winning fine art paper made of 100% cotton then mount the print onto a wooden frame. As of October we also now offer Floating Frames, the moulding size is 45x35x10mm in an L Shape Moulding.

ABOUT THE CANVAS PRINTS

Most marks can be easily removed by running a duster over the canvas or giving it a light clean with the vacuum cleaner using the brush to get rid of any dust on the surface. If the mark is still there then you can wipe the canvas gently using a plain white wet cloth, try not to do this too often though as with time this will affect the colour quality of the canvas, remember that gently is the operative word here. Try to avoid bright, direct light as over time the rays may cause some fading, this is a sure fire why to tell the difference between a good canvas print and a cheaper made one, our canvases will resist direct sunlight without any effects for 5 times as long as cheaper, imported canvas prints. Whatever you do don’t add any cleaning agents to the cloth as these can easily affect the inks and laminate. A customer that had tried to clean their canvas with bleach obviously with disastrous results once contacted us. We use the highest-grade canvas inks and laminate. The canvas prints have been treated with an invisible laminate to protect them from both scratches and UV rays. This will help them to last for up to 70 years or more and still look as vibrant as the day you bought them.
Your canvas is carefully hand-stretched over a profiled quality pine frame and securely stapled so that the canvas is taught over the bars. We then tape the edge of the canvas to the frame at the back to protect against dust and insert stainless steel hanging wire and eyelets making your stretched canvas print ready to hang as soon as it’s delivered to your door.
Yes, we use Matisse art varnish, it produces a hard, non-yellowing, UV protected coating, giving the art a clear gloss varnish, designed to give your canvas print that final “glow”, but with the added benefit of UV protection. This makes it ideal for varnishing items that will be exposed to daylight or for extending the light fastness of items that are not traditionally so e.g. printed images from your home printer. the Matisse art varnish will slow the rate of fading of printed material as it reduces UV light spectrum by more than 99%.
We use Matisse art varnish, it produces a hard, non-yellowing, UV protected coating, giving the art a clear gloss varnish, designed to give your canvas print that final “glow”, but with the added benefit of UV protection. This makes it ideal for varnishing items that will be exposed to daylight or for extending the light fastness of items that are not traditionally so e.g. printed images from your home printer. the Matisse art varnish will slow the rate of fading of printed material as it reduces UV light spectrum by more than 99%. Our laminates are carefully selected to maximise protection and keep colours rich while minimising any unwanted glossy sheen that are the results of cheaper laminate. Many canvas printers will skip this step to avoid paying for quality laminates and cut drying time. We have so much faith in the necessity to have a good laminate that we include it free within the price of a standard canvas print. laminate An un-laminated canvas print is like a fence without sealant. Not only does it look unfinished but also it will only last a fraction of the time, time very quickly impacts the quality of your artwork,  the colours begin to lose their vibrancy as the UV rays bombard the artwork. The laminate is a liquid coating that is sprayed onto the face of the printed canvas providing a waterproof sealant that will protect your canvas from a wide range of harmful things such as liquids, dust, UV rays and dirt. It can’t be seen but it is fighting every day to keep your canvas looking its best for many many years.
Because stretcher bars are the "unseen" part of the canvas, they're often not discussed. But what use is a really nice canvas if it's mounted on a thin badly made wooden hanger. Our stretcher bars are: 32mm in profile Kiln-dried making our stretched canvas prints more sturdy and even less likely to warp over time Bevelled edges to prevent cracking Bevelled contour to prevent 'ghosting' - an impression of the canvas touching the stretcher bar The first thing to consider is whether or not it's been kiln dried. Wood is a porous material, that is, it absorbs water. When it absorbs water, the wood expands and as it dries it shrinks. All this expanding and shrinking causes the wood to warp over time, much like the pages of a book that gets wet - they irreparably ripple. Kiln-dried wood is protected from warping and this means you don't have a canvas unevenly sitting on your wall. The next thing to consider is the quality of the wood used. Low-quality wood is likely to crack over time or break if the canvas is dropped. Blue Horizon Prints uses wood that does not leach tannins (tannic acid). Then there's the shape of the bars themselves. "Square" bars rest against the back of the canvas and over time create a visible impression - not good! To prevent this we use bevelled stretcher bars, which are slightly cutaway on the side that faces the canvas so that the only contact point on the facing side is on the very very edge - and NOT the entire width of the stretcher bar. This edge is also rounded off so the canvas doesn't stretch over a sharp, 90 degree angled frame edge. We use Sustainable Plantation New Zealand Pine Kiln Dried with a routed lip, bought from a major Australian picture framing supplier, this is then glued and underpinned in house. canvas_bevel Then there's the physical depth (profile) of the stretcher bar. A stretcher bar that is very small will not sit out from the wall, losing the depth that a canvas print or painting would normally have. We use 3.2cm thick stretcher bars, what we think is the optimal depth for canvas printing.
A stretched canvas print weights a lot less than a framed print, this is one of the many advantages they have over framed prints, as many of our customers buy them as they want to hang them on their walls using non-destructive sticker hooks. Here is a basic guide for the sizes and weights. Small Canvas Print: 18" x 12" weights approximately 2kg Medium Canvas Print: 27" x 18" weights approximately 3kg Large Canvas Print: 30" x 20" weights approximately 5kg X Large Canvas Print: 45" x 30" weights approximately 6.5kg XX-Large Canvas Print: 60" x 40" weights approximately 7.5kg   Please note that the frame size shown is the total frame size NOT the size of the print.

ABOUT FRAMED PRINTS & PAPER PRINTS

We use the highest quality hardwood mouldings imported from Italy for our Framed Prints, giving them the look and feel of quality! We print on premium grade 260gsm photographic lustre paper and use high-quality frames and assemble the frames in our studio in Noosa allowing us to create frames fast and well and to create a wide range of sizes. We include a bevelled edge card mat on the framed prints. We can also offer other paper options such as a gorgeous archival, museum-grade rag paper that is 300gsm MOAB Bright Rag fine art paper. We offer 3 colours as standard but more options are available on request. The 3 colours are Black, White and Mahogany, we also offer a premium Tasmanian Oak available on request.
For the 'Small' size Framed prints we print a 20mm white border, using a card mat makes the art too small as the card mats are 50mm, the printed border gives the impression of a small mat, for example on the 12x18" size, it looks better, the frame thickness is 20x20mm. *The card mat is shown on the above section, 'About Framed and Paper prints', it is the white or cream card mat inside the frame. All frames between 18 x 27" (457mm x 686mm) up to 900mm on the long edge have a 20x20mm thick frame and 50mm matt border. 12 x 18" 20mmx20mm thick frame and 20mm printed white border 18 x 27" 20x20mm thick frame and 50mm matt border 24 x 36" 20x20mm thick frame and 50mm matt border 40 x 60" - frame thickness is 40x20mm, no card mat, we will print a white border by default but can print all the way to the frame on request when ordering.